Oliver joined Magna in March 2023, from award-winning digital marketing agency Mediaworks. where he was Managing Partner. Prior to Mediaworks, he served as Strategic Communications, Engagement and Digital Director and was part of the senior leadership team at 9,000+ home housing association Trafford Housing Trust (now part of L&Q).

With a career spanning over two decades across housing, utilities, finance, recruitment and beyond, he has built a reputation for combining deep technical expertise with a human touch. Oliver is widely regarded as a leading voice on customer experience and digital. He has advised housing associations and service providers on how to design more inclusive, accessible and empathetic services that place the customer at the heart. He is also a board member at First Choice Homes Oldham (FCHO)and is the published author of Listen, Act, Change - The Customer Experience Transformation in Social Houisng.

At Magna, Oliver is the strategic lead for service design and developing Magna’s digital technology roadmap and brand, including customer and colleague-facing digital products and services, communications and marketing.