Housing Officer
Join Magna as a dedicated and customer focused Housing Officer. By delivering an outstanding and collaborative housing management service we can create great homes together!
£33,368 per annum plus additional benefits.
37 hours per week (Mon-Fri)
Home-based with the expectation of regular travel to various sites within our Dorset region. You may be asked to travel to other areas to support our customers and colleagues, and expectations are that you will spend 1 day a week in the office (DT1 2PJ)
Permanent role.
Closing date for applications: 27.03.26 (Midday)
Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
The role & what you take care of:
An exciting opportunity has arisen in our Customer Experience team for an innovative and enthusiastic housing professional to become part of a team of dedicated housing specialists providing high quality services. You will be part of a team where our people are passionate about delivering an excellent customer experience. This is a diverse and challenging opportunity for a skilled and conscientious housing professional.
Duties will include, but are not limited to:
You will manage a specific geographical area in Dorset, delivering a comprehensive and customer focused housing management service.
Please consider location when applying, we recommend that you reside no more than 1 hour commute from Dorchester.
A full role profile is attached to this advert.
What you need to be successful:
You will have proven experience of working in housing management (preferably with a minimum experience of 1 year) and be able to demonstrate innovative problem solving and negotiating skills, coupled with a genuine desire to provide excellent customer care.
You will have experience of dealing with complex cases such as property condition, hoarding, estate management, nuisance, and mutual exchanges.
This is both a challenging and rewarding position requiring a robust yet emphatic approach. You will be a highly motivated and driven individual, committed to delivering high quality housing services.
You must be able to travel independently to and from Magna sites on a regular basis – Access to a vehicle and a full driving license is essential.
This post is subject to a basic level DBS check(Disclosure and Barring Service). Applicants with transferable qualities are encouraged to apply.
Our full range of benefit details can be viewed on our website under each vacancy. To apply please follow the link in this advert.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
- Department
- Building Safety, Compliance & Home Services
- Role
- Housing Officer
- Locations
- Home-based with regular travel
- Yearly salary
- £33,368
- Employment type
- Full-time
- Closing date
- 27 March, 2026
- Closing time
- Midday
Benefits and perks
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Your annual leave entitlement starts at 5 weeks plus bank holidays and will increase progressively with the duration of your service over the first five years.
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If you're unwell and not able to work due to ill health, you'll receive paid sick pay based on your length of service with us.
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You receive a Social Housing Pension Scheme defined contribution. You get to decide how much you want to contribute (between 4% and 8%) and we will match this.
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We invest in your development at #TeamMagna. Our dedicated People Talent Team can help support you with your career progression and learning to help you go further, learn new skills and gain new qualifications.
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If you need to use your own vehicle to do your job, we'll pay you 45p per mile and an extra 5p for any passengers.
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Depending on your role, we support colleagues to work flexibly, including where, when and how, to help you get your work-life balance right and for us to get the best from you.
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We're proud to support our local communities and encourage you to get involved by taking one paid day a year to volunteer.
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Depending on your length of service, we offer enhanced maternity, paternity, shared parental and adoption leave.
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All colleagues have access to FUSE, a wellbeing portal which provides useful help and advice on a range of wellbeing topics, such as healthy eating, increasing your daily exercise, sleeping well and making healthier lifestyle choices. You can even ask questions directly to an expert.
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We have a group of dedicated colleagues who meet regularly to represent the views of all our colleagues.
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Following one year of working for us, you can apply for an interest free loan of up to £1,000 to help with house moving costs.
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We are partnered with Westcountry Savings & Loans to provide credit union facilities to colleagues and customers. You can apply to save with them or take out a loan from them.
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We provide an Employee Assistance service which offers up to 8 individual counselling sessions and support is available to our colleagues, 7 days a week, 24 hours a day.
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All colleagues have access to Medicash, a health cash back scheme, where you can claim money back on your day to day medical and wellbeing costs (up to annual claim limits).
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Medicash can offer discounts on entertainment, high street shops and grocery shopping.
Workplace and culture
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
Our values
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Always safe
This means the safety of our colleagues and our customers is always our main priority.
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All about customers
This is our mindset and our team approach to putting customers at the heart of all we do.
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Be kind
This is about how we treat each other and how we go about our business.
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Own it
This is about how we all take responsibility for all our actions every day.
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One team
This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.
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Be curious
This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries.
About Magna Housing
We’re proud to be a community-based housing association, providing homes and services to people in the South-West. We’re here to understand our customers’ needs and create places where they feel safe, belong, and can build a future.