IT Service Desk Administrator
Join Magna as IT Service Desk Administrator: provide friendly IT support, assist in user accounts and device set up, in a collaborative and customer‑focused department.
£26,677 per annum plus additional benefits.
37 hours per week.
Home-based: Please consider that although this role is based as a home worker, you must be able to attend our Magna office located in Dorchester DT1 2PJ, on occasion and with short notice. Therefore, we recommend that you reside within 1 hours commute time.
Fixed Term Contract - Up to 12 Months.
Closing date for applications: 27.04.26 (Midday)
Interviews will take place week commencing 5th May 2026.
Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
The role & what you take care of:
As a Magna IT Service Desk Administrator, you will be responsible for delivering IT support to internal staff. Your role will include assisting with service requests involving hardware, software, and network matters, escalating issues as appropriate, and assisting with the prioritisation and resolution of incidents. Additionally, you will maintain accurate documentation, contribute to continuous service improvements, and uphold a reliable, secure, and user-friendly IT environment that enables teams to consistently deliver exceptional customer service.
Respond to IT service desk requests, including calls and emails.
Manage user accounts in Active Directory and update device enrolment through Microsoft Intune.
Order IT equipment and software, process purchase orders, and oversee telephony administration.
Organise IT setups for starters, leavers, and changes, while maintaining the asset register accurately.
What you need to be successful:
Demonstrates meticulous attention to detail and great communication skills.
Consistently provides outstanding customer service.
Confident in using IT systems with basic knowledge of Windows and Office 365, alongside good numeracy and literacy skills.
Applicants with transferable skills are encouraged to apply.
For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Manager at: dani.davies@magna.org.uk or by mobile: 07528 974936
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
- Department
- IT, Data & Insight
- Role
- IT Service Desk Administrator
- Locations
- Home-based with occasional travel
- Yearly salary
- £26,677
- Employment type
- Contract
- Closing date
- 27 April, 2026
- Closing time
- Midday
Colleagues
Benefits and perks
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Your annual leave entitlement starts at 5 weeks plus bank holidays and will increase progressively with the duration of your service over the first five years.
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If you're unwell and not able to work due to ill health, you'll receive paid sick pay based on your length of service with us.
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You receive a Social Housing Pension Scheme defined contribution. You get to decide how much you want to contribute (between 4% and 8%) and we will match this.
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We invest in your development at #TeamMagna. Our dedicated People Talent Team can help support you with your career progression and learning to help you go further, learn new skills and gain new qualifications.
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If you need to use your own vehicle to do your job, we'll pay you 45p per mile and an extra 5p for any passengers.
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Depending on your role, we support colleagues to work flexibly, including where, when and how, to help you get your work-life balance right and for us to get the best from you.
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We're proud to support our local communities and encourage you to get involved by taking one paid day a year to volunteer.
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Depending on your length of service, we offer enhanced maternity, paternity, shared parental and adoption leave.
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All colleagues have access to FUSE, a wellbeing portal which provides useful help and advice on a range of wellbeing topics, such as healthy eating, increasing your daily exercise, sleeping well and making healthier lifestyle choices. You can even ask questions directly to an expert.
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We have a group of dedicated colleagues who meet regularly to represent the views of all our colleagues.
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Following one year of working for us, you can apply for an interest free loan of up to £1,000 to help with house moving costs.
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We are partnered with Westcountry Savings & Loans to provide credit union facilities to colleagues and customers. You can apply to save with them or take out a loan from them.
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We provide an Employee Assistance service which offers up to 8 individual counselling sessions and support is available to our colleagues, 7 days a week, 24 hours a day.
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All colleagues have access to Medicash, a health cash back scheme, where you can claim money back on your day to day medical and wellbeing costs (up to annual claim limits).
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Medicash can offer discounts on entertainment, high street shops and grocery shopping.
Workplace and culture
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
Our values
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Always safe
This means the safety of our colleagues and our customers is always our main priority.
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All about customers
This is our mindset and our team approach to putting customers at the heart of all we do.
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Be kind
This is about how we treat each other and how we go about our business.
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Own it
This is about how we all take responsibility for all our actions every day.
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One team
This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.
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Be curious
This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries.
About Magna Housing
We’re proud to be a community-based housing association, providing homes and services to people in the South-West. We’re here to understand our customers’ needs and create places where they feel safe, belong, and can build a future.