Operations Support Administrator - Housing Services
Join Magna as an Operations Support Administrator: deliver calm, precise admin and friendly, customer-focused housing support from home, in a collaborative, supportive team.
£17,304 per annum plus additional benefits.
24 hours per week (Monday, Tuesday, Thursday and Friday 8.30am-2.30pm with flexibility for change).
Location: Home-based with occasional travel to Magna offices.
Fixed Term role for 9-10 months (maternity cover)
Closing date for applications: 09/10/26 (Midday)
Estimated start date 16th November 2026
Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
The role & what you take care of:
We are seeking an enthusiastic, motivated and proactive Operations Support Administrator to join our team of Housing professionals. In this role, you will work closely with colleagues who are dedicated to excellent customer service and maintain our company’s core values and standards of excellence. Your responsibilities will include providing essential administrative support to ensure data is processed efficiently, accurately, and reliably. Our main goal is to handle all customer interactions swiftly and effectively, making sure each contact results in an outstanding experience from start to finish.
Providing administrative support, to enable the team to process data efficiently, accurately and reliably.
Provide general admin support for letter sending and appointment/diary management.
Ensure all customer contact is managed and responded to by yourself or the relevant team member.
Working as a team multiskilling across the department to support other team members where needed.
Saving and processing various team’s certification, alerting the team member responsible to any further action required.
Assist with meeting minutes and assist with the smooth transition of any AI software to achieve this automatically.
Other data gathering, management and processing projects that may arise.
What you need to be successful:
Experience working in a fast-paced environment, great with working remotely (working from home) as well as in a team.
Happy to engage with all areas of the business to achieve a one team approach.
A good eye for detail, providing care and attention when handling data.
Demonstrates excellent communication abilities when seeking assistance and collaborating with various departments within the organisation
Efficient time management, managing your own time to ensure that all work is prioritised accordingly and managed within the respective timelines.
Good use of excel and data management.
Applicants with transferable skills are encouraged to apply.
For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Manager at: dani.davies@magna.org.uk or by mobile: 07528 974936 .
To apply, please follow the link attached to this advert.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
- Department
- Building Safety, Compliance & Home Services
- Role
- Operations Support Associate
- Location
- Home-based with occasional travel
- Yearly salary
- £17,304
- Employment type
- Contract
- Closing date
- 09 October, 2026
- Closing time
- Midday
- Job profile
- https://s3.eu-west-1.amazonaws.com/magna2020/files/Operations-Support-Assistant-Role-Profile-V10825067.pdf
Colleagues
Benefits and perks
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Competitive annual leave entitlement which increases progressively
Your annual leave entitlement starts at 5 weeks plus bank holidays and will increase progressively with the duration of your service over the first five years.
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Company sick pay
If you're unwell and not able to work due to ill health, you'll receive paid sick pay based on your length of service with us.
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Pension matched up to 8%
You receive a Social Housing Pension Scheme defined contribution. You get to decide how much you want to contribute (between 4% and 8%) and we will match this.
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Learning and Development
We invest in your development at #TeamMagna. Our dedicated People Talent Team can help support you with your career progression and learning to help you go further, learn new skills and gain new qualifications.
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Mileage
If you need to use your own vehicle to do your job, we'll pay you 45p per mile and an extra 5p for any passengers.
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Agile working
Depending on your role, we support colleagues to work flexibly, including where, when and how, to help you get your work-life balance right and for us to get the best from you.
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Paid day a year to volunteer
We're proud to support our local communities and encourage you to get involved by taking one paid day a year to volunteer.
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Parental leave
Depending on your length of service, we offer enhanced maternity, paternity, shared parental and adoption leave.
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Wellbeing Portal
All colleagues have access to FUSE, a wellbeing portal which provides useful help and advice on a range of wellbeing topics, such as healthy eating, increasing your daily exercise, sleeping well and making healthier lifestyle choices. You can even ask questions directly to an expert.
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Colleague Engagement Group
We have a group of dedicated colleagues who meet regularly to represent the views of all our colleagues.
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Rental / Stamp Duty Loan
Following one year of working for us, you can apply for an interest free loan of up to £1,000 to help with house moving costs.
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Credit Union
We are partnered with Westcountry Savings & Loans to provide credit union facilities to colleagues and customers. You can apply to save with them or take out a loan from them.
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Employee Assistance
We provide an Employee Assistance service which offers up to 8 individual counselling sessions and support is available to our colleagues, 7 days a week, 24 hours a day.
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Health Care Cash Plan
All colleagues have access to Medicash, a health cash back scheme, where you can claim money back on your day to day medical and wellbeing costs (up to annual claim limits).
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Discounts on entertainment and shops
Medicash can offer discounts on entertainment, high street shops and grocery shopping.
Workplace and culture
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
Our values
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Always safe
This means the safety of our colleagues and our customers is always our main priority.
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All about customers
This is our mindset and our team approach to putting customers at the heart of all we do.
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Be kind
This is about how we treat each other and how we go about our business.
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Own it
This is about how we all take responsibility for all our actions every day.
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One team
This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.
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Be curious
This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries.
About Magna Housing
We’re proud to be a community-based housing association, providing homes and services to people in the South-West. We’re here to understand our customers’ needs and create places where they feel safe, belong, and can build a future.