Operations Support Administrator - Housing Services (Dorset)
Join Magna as Operations Support Administrator: bring precision, calm service, and collaborative support to keep housing projects on track, while delivering outstanding customer services.
£26,677 per annum plus additional benefits.
37 hours per week.
Location: Home-based with occasional travel to Magna offices in Dorchester DT1 2PJ, therefore we suggest that you reside within 30 miles distance of this location.
Permanent role.
Closing date for applications: 13.05.26 (Midday)
Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
The role & what you take care of:
We are seeking an enthusiastic, motivated and proactive Operations Support Administrator to join our team of Housing professionals. In this role, you will work closely with colleagues who are dedicated to excellent customer service and maintain our company’s core values and standards of excellence. Your responsibilities will include providing essential administrative support to ensure data is processed efficiently, accurately, and reliably. Our main goal is to handle all customer interactions swiftly and effectively, making sure each contact results in an outstanding experience from start to finish.
Effectively prioritise, multi-task, and proactively manage workstreams both independently and within a team.
Deliver exceptional, detail-oriented service, consistently going above and beyond in all administrative and customer-facing tasks.
Support team operations by providing reliable administrative assistance, including data processing, correspondence, and appointment management.
Facilitate housing processes by handling appointment scheduling, mutual exchange administration, and any temporary transfer arrangements.
Contribute to service improvement by sharing ideas, collaborating across the department, and embracing Magna’s safe and positive workplace culture. A comprehensive role profile is attached to this Advert.
What you need to be successful:
Demonstrable experienced in fast-paced office and remote working environments, collaborating effectively both independently and as part of a team.
Excellent organisational skills, attention to detail, and care when handling data.
Great communication skills with the ability to communicate and work closely with Repair teams; engaging and collaborating across departments and with customers.
Proven experience in customer-facing roles, adept at managing challenging conversations and supporting customer needs.
Efficient at time management, it would be advantageous to be familiar with using housing management systems or similar software. Formal qualifications are not required.
Applicants with transferable skills are encouraged to apply.
For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Manager at: dani.davies@magna.org.uk or by mobile: 07528 974936 .
To apply, please follow the link attached to this advert.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
- Department
- Building Safety, Compliance & Home Services
- Role
- Operations Support Associate
- Locations
- Home-based with occasional travel
- Yearly salary
- £26,677
- Employment type
- Full-time
- Closing date
- 13 May, 2026
- Closing time
- Midday
Colleagues
Benefits and perks
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Your annual leave entitlement starts at 5 weeks plus bank holidays and will increase progressively with the duration of your service over the first five years.
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If you're unwell and not able to work due to ill health, you'll receive paid sick pay based on your length of service with us.
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You receive a Social Housing Pension Scheme defined contribution. You get to decide how much you want to contribute (between 4% and 8%) and we will match this.
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We invest in your development at #TeamMagna. Our dedicated People Talent Team can help support you with your career progression and learning to help you go further, learn new skills and gain new qualifications.
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If you need to use your own vehicle to do your job, we'll pay you 45p per mile and an extra 5p for any passengers.
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Depending on your role, we support colleagues to work flexibly, including where, when and how, to help you get your work-life balance right and for us to get the best from you.
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We're proud to support our local communities and encourage you to get involved by taking one paid day a year to volunteer.
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Depending on your length of service, we offer enhanced maternity, paternity, shared parental and adoption leave.
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All colleagues have access to FUSE, a wellbeing portal which provides useful help and advice on a range of wellbeing topics, such as healthy eating, increasing your daily exercise, sleeping well and making healthier lifestyle choices. You can even ask questions directly to an expert.
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We have a group of dedicated colleagues who meet regularly to represent the views of all our colleagues.
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Following one year of working for us, you can apply for an interest free loan of up to £1,000 to help with house moving costs.
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We are partnered with Westcountry Savings & Loans to provide credit union facilities to colleagues and customers. You can apply to save with them or take out a loan from them.
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We provide an Employee Assistance service which offers up to 8 individual counselling sessions and support is available to our colleagues, 7 days a week, 24 hours a day.
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All colleagues have access to Medicash, a health cash back scheme, where you can claim money back on your day to day medical and wellbeing costs (up to annual claim limits).
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Medicash can offer discounts on entertainment, high street shops and grocery shopping.
Workplace and culture
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
Our values
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Always safe
This means the safety of our colleagues and our customers is always our main priority.
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All about customers
This is our mindset and our team approach to putting customers at the heart of all we do.
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Be kind
This is about how we treat each other and how we go about our business.
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Own it
This is about how we all take responsibility for all our actions every day.
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One team
This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.
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Be curious
This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries.
About Magna Housing
We’re proud to be a community-based housing association, providing homes and services to people in the South-West. We’re here to understand our customers’ needs and create places where they feel safe, belong, and can build a future.