• £43,020 per annum plus additional benefits.

• 37 hours per week (Mon-Fri) 

• Home-based, with the expectation of regular travel to various sites within our region.

• Region:  Dorset - You may be asked to travel to other areas to support our customers and colleagues.

• Permanent role.

• Closing date for applications: 18.05.26 (Midday)

Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

The role & what you take care of: 

An opportunity has arisen in our Customer Experience team for an innovative and enthusiastic housing leader to become part of a team of dedicated specialists. You will be part of a team where our people are passionate about delivering an excellent customer experience. This is a diverse and challenging opportunity for a skilled and conscientious housing professional, who is prepared to consistently go above and beyond for customers and colleagues, motivating and guiding your team to achieve both company and personal goals.

• As a Housing Team Leader, you will act as a subject matter expert in tenancy management, overseeing your own designated area while building strong relationships within the local community.

• You will lead and manage a team of housing officers as part of Magna’s regional team, supporting your team with more complex queries, as well as developing and supporting them ensuring performance is met.

• Working closely with the Regional Home Services Manager and other regional leaders, you will contribute to ensuring that service delivery and performance align with agreed KPIs.

• As a member of the Home Services Region, you will provide dedicated support to customers within your assigned area, facilitating their ability to maintain and sustain tenancies. You will be responsible for managing tenancies and estates in strict accordance with current tenancy agreements and all applicable legislation.

• Handle tenancy breaches, property condition, nuisance, and disputes; make referrals to support services and take enforcement action when needed. Organise mutual exchanges, conduct neighbourhood inspections, and perform Fire Risk Assessments with follow-up actions.

What you need to be successful: 

• You will be a customer and community focused professional, ideally with two years’ experience in housing management or a related field.

• Proven ability to manage and support people, handle property condition cases, hoarding, estate management, and mutual exchanges.

• Sound knowledge of housing law and legal processes relating to tenancy management, including preparing legal documentation and investigating tenancy breaches.

• Excellent communication skills, able to maintain accurate records, present findings clearly, and engage confidently with residents and stakeholders.

• Ability to professionally represent Magna at meetings, forums, and conferences. You must be able to travel independently to and from Magna sites on a regular basis – Access to a vehicle and a full driving license is essential.

This post is subject to a basic level DBS check (Disclosure and Barring Service). Applicants with transferable qualities are encouraged to apply.

For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Manager at: dani.davies@magna.org.uk or by mobile: 07528 974936

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.