• Salary £64,824 per annum plus additional benefits.

• 37 hours per week.

• Home-based, with the expectation of occasional travel to various sites within our region.

• Fixed-term contract: 1 year. (There is potential for the role terms to be extended)

• Closing date for applications: 18.05.26 (Midday)

Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

The role & what you take care of: 

An exciting opportunity has arisen in our Customer contact and community support team for an innovative and enthusiastic housing Operations Manager to become part of a team of dedicated housing specialists providing high quality services. You will be part of a team where our people are passionate about delivering an excellent customer experience. This is a diverse and challenging opportunity for a skilled and conscientious housing professional. 

You will lead, motivate, and collaborate to consistently exceed targets and drive efficiency. You stay calm under pressure, prioritise customer needs, and use data to enhance team performance demonstrating innovation and consistently seek to enhance experiences for both customers and colleagues. You are willing to question established practices and possess the ability to effectively manage both operational and strategic responsibilities.

Responsibilities will include, but are not limited to: 

• You will lead the income management, homeownership, empty homes and lettings teams, monitoring performance against KPIs and budgets and ensuring compliance with relevant legislation and internal policies and procedures, directly managing a team of 6 housing professionals.

• Drive service improvements through data analysis, customer feedback and best practice, aligning the services you lead with Magna’s culture and values, ensuring policies and procedures are kept up to date with changes in housing legislation and regulatory standards

• Manage projects and risks to deliver value for money, provide SME support to teams and the Head of Customer Contact and Community Support, and be an integral part of the team that contribute to annual rent reviews and service charge settings for new build properties throughout the year.

• As the primary contact for S157 approvals related to buying properties that have rural restriction covenants in Dorset and Somerset, you will be responsible for making decisions concerning charitable status, affordability, and management transfers for both new and existing customers. A comprehensive role profile is attached to this advert.

What you need to be successful: 

• You will be an established housing association leader, with experience managing a front-line operational team.

• The ideal candidate will demonstrate a clear focus on results and performance, with proven accomplishments in exceeding targets and enhancing both customer and colleague satisfaction.

• You will have great knowledge of and the ability to apply the relevant statutory regulatory and policy frameworks to the service areas you are responsible for.

• Demonstrable experience in budget management and efficiency creation is required, along with a solutions-oriented approach to service delivery.

• It will be advantageous to hold a recognised professional housing qualification of level 4 or above.

This post is subject to a Basic Level DBS check. (Disclosure and Barring Service)   Applicants with transferable skills are encouraged to apply.