Customer Care Supervisor
Join Magna as a Customer Care Supervisor: lead a supportive team, resolve customer needs across phone, email and chat, and help deliver great homes and service.
£30,037 per annum plus additional benefits.
37 hours per week (Mon to Friday)
Fixed term role: 18 Months.
Location: Home-based with occasional travel to the office in Dorchester DT1 2PJ, therefore we suggest that you live within 50 miles of this office.
The closing date for applications: 09.09.26 (Midday)
Please be aware that we are unable to provide Visa Sponsorship against this role. Applicants must already have the legal right to work and reside in the UK without the need for Employer Sponsorship.
At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.
The Role and what you take care of:
Due to Magna Housings ongoing growth, we are seeking a further customer-focused, highly motivated, and approachable Customer Care Supervisor with excellent relationship-building skills to join our dedicated Customer Contact team. This role is integral in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your responsibilities will include team management, assessing and understanding customers’ requirements and consistently delivering exceptional service experiences that upholds our Magna values and vision of creating great homes together.
Day to day management of a team within our busy CX Hub - making sure customers get the best experience at the right time, first time.
Engaging with customers daily through phone, email, live chat, and social media platforms, promptly addressing their questions and needs.
Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system.
Using IT systems to provide solutions and help answer queries.
Liaising with contractors and wider work colleagues and partners.
What you need to be successful:
Previous experience of working in a customer service environment at supervisory or management level, with an excellent track record of supporting teams, resolving customer queries, and maintaining high standards of service delivery. You will demonstrate excellent verbal and written communication skills, with the confidence to engage effectively with colleagues, customers, and stakeholders, while also managing your own workload, priorities, and assignments in a well-organised and proactive way.
IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents.
Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need.
Act calm under pressure and spot trends – role modelling what great customer experience looks like.
Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge.
System training will be provided - Training will take place on site and virtually.
Applicants with transferable skills are encouraged to apply.
To apply, please follow the link attached to this advert.
For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Manager at: dani.davies@magna.org.uk or by mobile: 07528 974936
Our full range of benefit details can be viewed on our website under each vacancy.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
- Department
- Customer Contact & Community Support
- Role
- Customer Care Supervisor
- Locations
- Home-based with occasional travel
- Yearly salary
- £30,037
- Employment type
- Contract
- Closing date
- 09 September, 2026
- Closing time
- Midday
- Job profile
- https://s3.eu-west-1.amazonaws.com/magna2020/files/Customer-Care-Supervisor-Role-Profile.pdf
Benefits and perks
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Competitive annual leave entitlement which increases progressively
Your annual leave entitlement starts at 5 weeks plus bank holidays and will increase progressively with the duration of your service over the first five years.
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Company sick pay
If you're unwell and not able to work due to ill health, you'll receive paid sick pay based on your length of service with us.
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Pension matched up to 8%
You receive a Social Housing Pension Scheme defined contribution. You get to decide how much you want to contribute (between 4% and 8%) and we will match this.
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Learning and Development
We invest in your development at #TeamMagna. Our dedicated People Talent Team can help support you with your career progression and learning to help you go further, learn new skills and gain new qualifications.
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Mileage
If you need to use your own vehicle to do your job, we'll pay you 45p per mile and an extra 5p for any passengers.
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Agile working
Depending on your role, we support colleagues to work flexibly, including where, when and how, to help you get your work-life balance right and for us to get the best from you.
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Paid day a year to volunteer
We're proud to support our local communities and encourage you to get involved by taking one paid day a year to volunteer.
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Parental leave
Depending on your length of service, we offer enhanced maternity, paternity, shared parental and adoption leave.
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Wellbeing Portal
All colleagues have access to FUSE, a wellbeing portal which provides useful help and advice on a range of wellbeing topics, such as healthy eating, increasing your daily exercise, sleeping well and making healthier lifestyle choices. You can even ask questions directly to an expert.
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Colleague Engagement Group
We have a group of dedicated colleagues who meet regularly to represent the views of all our colleagues.
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Rental / Stamp Duty Loan
Following one year of working for us, you can apply for an interest free loan of up to £1,000 to help with house moving costs.
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Credit Union
We are partnered with Westcountry Savings & Loans to provide credit union facilities to colleagues and customers. You can apply to save with them or take out a loan from them.
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Employee Assistance
We provide an Employee Assistance service which offers up to 8 individual counselling sessions and support is available to our colleagues, 7 days a week, 24 hours a day.
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Health Care Cash Plan
All colleagues have access to Medicash, a health cash back scheme, where you can claim money back on your day to day medical and wellbeing costs (up to annual claim limits).
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Discounts on entertainment and shops
Medicash can offer discounts on entertainment, high street shops and grocery shopping.
Workplace and culture
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
Our values
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Always safe
This means the safety of our colleagues and our customers is always our main priority.
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All about customers
This is our mindset and our team approach to putting customers at the heart of all we do.
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Be kind
This is about how we treat each other and how we go about our business.
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Own it
This is about how we all take responsibility for all our actions every day.
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One team
This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.
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Be curious
This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries.
About Magna Housing
We’re proud to be a community-based housing association, providing homes and services to people in the South-West. We’re here to understand our customers’ needs and create places where they feel safe, belong, and can build a future.