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Picture of Gemma Hounsell

Gemma Hounsell

Customer Care Operations Manager – Customer Contact & Community Support

Hi, I’m Gemma and I am the Customer Care Operations Manager for the Customer Care Team

This means that I am responsible for the day-to-day Operations of the team, so whilst I lead the team, I am more strategic than operational.

I am passionate about providing excellent customer service to both customers and colleagues across Magna and love being part of a team who are always looking to improve and embrace new ways of working.

Work with me

Some of my colleagues

Picture of Emma Grange
Emma Grange
Customer Care Supervisor
Picture of Karen Pomeroy
Karen Pomeroy
Lettings Manager
Picture of Abi
Abi
Customer Care Support Manager
Picture of Paula Laughton
Paula Laughton
Income Team Leader

About Magna Housing

We’re proud to be a community-based housing association, providing homes and services to people in the South-West. We’re here to understand our customers’ needs and create places where they feel safe, belong, and can build a future.

Founded in 1993
Co-workers 500

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