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Picture of Zoe Chipp

Zoe Chipp

Customer Care Supervisor – Customer Contact & Community Support

Hi

I'm Zoe - The newest Customer Care Team Supervisor here at Magna.

The customer Care Team is the heart of Magna and the first point of contact for our customers and the wider public. We deal with hundreds of queries a week covering a wide range of topics. Whether it's booking repairs, dealing with permission requests or accessing information we always strive to provide great customer service.

Our customers use a whole host of platforms to contact us so we cover phone lines, email, social media and live chat. Our team is fast paced and it can be challenging but it's always rewarding helping our customers.

Our team is a great place to start your Magna journey and learn more about the business so we look forward to meeting you!

Work with me

Some of my colleagues

Picture of Paula Laughton
Paula Laughton
Income Team Leader
Picture of Dannii Jeffery
Dannii Jeffery
Safer Communities Lead
Picture of Gemma Hounsell
Gemma Hounsell
Customer Care Operations Manager
Picture of Abi
Abi
Customer Care Support Manager

About Magna Housing

We’re proud to be a community-based housing association, providing homes and services to people in the South-West. We’re here to understand our customers’ needs and create places where they feel safe, belong, and can build a future.

Founded in 1993
Co-workers 500

Already working at Magna Housing?

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