Heidi Trapani
People Experience Manager – PeopleAs People Experience Manager, I focus on the moments that shape how colleagues feel when they work with us. These moments build trust, confidence and real connection.
I lead our Safety, Fleet and Workplace teams, as well as our work on engagement, inclusion and colleague voice. My aim is to create experiences that are clear, human and supportive, helping managers lead well and helping colleagues feel valued.
My background includes supporting senior teams, managing workplaces and developing strong leadership skills. This has helped me understand what managers need to succeed, how culture grows through everyday interactions, and how thoughtful experience design helps people and teams do their best work. It’s also why I’m committed to creating people‑centred and consistent experiences across Magna.
People Experience is something we build together. We may not shape every moment, but we influence many. By focusing on what matters and designing simple, supportive experiences, we help create a workplace where everyone feels set up to succeed.
Some of my colleagues
About Magna Housing
We’re proud to be a community-based housing association, providing homes and services to people in the South-West. We’re here to understand our customers’ needs and create places where they feel safe, belong, and can build a future.
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